1. Information We Collect

When you book or use our services, we may collect the following information:

• Name, phone number, email address, and home address

• Emergency contact details

• Relevant health information you provide for massage treatment purposes

• Payment details (which may be stored securely by our payment provider)

 

2. How We Collect Your Information

We collect your information when you:

• Book an appointment through our website or via The Hair Extension Cave’s booking system (Ovatu)

• Complete consultation or consent forms

• Communicate with us directly (by phone, email, or in person)

 

3. How We Use Your Information

We only use your information for:

• Booking and managing your appointments

• Providing safe and effective massage treatments tailored to your health needs

• Contacting you about your bookings or important service updates

• Processing payments for services

• Meeting our legal, tax, and insurance obligations

We do not share your information with third parties for marketing purposes.

 

4. Sharing Your Information

Your data may be processed using:

• Wix – for website hosting and, if applicable, online forms

• Ovatu – for secure booking and appointment management

• The Hair Extension Cave – who may process bookings on our behalf through the Ovatu system

These providers act as data processors and are committed to GDPR compliance.

 

5. Data Storage & Security

• Your personal data is stored securely within Wix and Ovatu systems.

• Payment details are handled securely by our payment provider — we do not store your full card details.

• We take appropriate technical and organisational measures to safeguard your data.

 

6. How Long We Keep Your Information

We only keep your personal information for as long as necessary:

• Client records (including consultation and health information) are retained for 7 years in line with professional and insurance requirements.

• Payment records are retained for legal and tax purposes. After this period, your information will be securely deleted or anonymised.

 

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your information (where legally possible)

• Restrict or object to how we use your data

• Request transfer of your data to another provider

To exercise your rights, please contact us using the details below.

 

8. Cookies & Website Use

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

True Soul Massage LTD

39 Silver Street, Salisbury, Wiltshire, SP1 2NG

Email: luna@truesoulmassage.com

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk