top of page

FAQs

Opening times

There are limited amount of bookings within the follow times:

Monday            12:00 - 20:00

Tuesday           12:00 - 20:00

Wednesday        12:00 - 20:00

Thursday         Closed

Friday            12:00 - 20:00

Saturday         9:00 - 18:00

Sunday            Closed

​

Location

True Soul Massage,

39 Silver Street, Salisbury, Wiltshire, SP1 2NG

 

Located in the heart of Salisbury town, you can find us opposite The Poultry Cross and above The Hair Extension Cave.

​

The treatments take place in a private studio on the second floor. We unfortunately are not wheelchair accessible.

 

Within walking distance of Salisbury train station.

 

There are multiple car parks available close by within the town.

​

Before your massage

All clients must be over the age of 18.

​​

Before you attend your treatment there is a consultation form to fill out online on our website. Please advise us on any health conditions, allergies or injuries that you may have. You can find this on your members page here.

​​

For the health and wellness of yourself, your therapist and others, please fill this in no sooner than the day before your treatment.

​​

Your treatment can not take place before your consultation form is filled out.

​​

You will be sent a reminder via email 24 hours prior to your treatment.

​​

If you have any pre-existing health conditions, please consult your doctor beforehand.

​​

​

During your massage

For body massage treatments you are required to undress down to the lower part of your underwear.

​

Lower underwear is always required for the whole duration of your massage.

 

Your modesty will be kept throughout the treatment, only securely uncovering the areas to be massaged as discussed.

​​

For face, head and neck massages comfortable clothes can be worn. Only the shoulders upwards are required to be bare/strapless and accessible.

​​

We don't hold any responsibility for your valuables.

​

We currently use grapeseed oil for the body and jojoba oil for the face.

​​

All treatments take place in a private studio on the second floor. Unfortunately we are not wheelchair accessible.

​​

We do have a toilet facility available.

​​

We do not tolerance any form of discrimination or behaviour that we deem inappropriate. Please respect the space, your massage therapist and others using it.

​​

​

After your massage

Thank you for your visit! We would love to hear from you. You can leave your reviews on our Google page here.​​

​

If you have any queries please don't hesitate to get in contact with us at:

 

luna@truesoulmassage.com

​

 

​Gift cards

For now, to redeem your gift card, contact us on any platform, via email or via the website chat.

Let us know what treatment you would like, for what length, the date and time you would like your treatment, with your name and email.

​

Gift cards expire in 6 months. They are non-refundable, however they are transferable.​

​​

Cancellation policy

We ask for a 24 hour notice period if you are to cancel your appointment.

 

If you cancel within those 24 hours or do not turn up for your treatment, you will lose your 15% deposit.

 

You can reschedule your treatments yourself through the website with over 24 hours notice.

 

If you require any guidance you can contact us on any platform.

​​​​​

​​

​

​

bottom of page